Return and Refund
If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are unused and returned to us within 14 days of purchase. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service.
Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to:-
61 Bridge Street,
Kington, HR5 3DJ
We aim to handle your returns within three working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs. Refunds will be given via payment method supplied at time of ordering (ie. If paid with PayPal, funds will be refunded through PayPal.)
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.